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#45281 - 10/29/13 05:29 AM PSM Web Database Backup
Jared Offline
OL Newbie

Registered: 10/29/13
Posts: 1
Hi guys, can anyone tell me how to backup the sql database that is responsible for all the work? That and any additional files that should be saved too. I need to do a complete reinstall of PSM since the current one has become unstable. I can't seem to make headway with software tools so just need a simple copy/paste approach.

Note: Simply copying the entire "PrintShop Mail Web" folder doesn't work as it copies more than just the data and so any difference in versions after re-installation causes a bigger mess. I just need to backup only the actual work data... urgently.

Anyone please help! Thank you!

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#45283 - 10/29/13 09:35 AM Re: PSM Web Database Backup [Re: Jared]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Jared,

If it's an urgent issue, then I suggest that you contact Technical Support for assistance. They will be able to look at your system and help you. You may call 1-866-348-5863, or use the web page:

http://www.objectiflune.com/OL/en-CA/Support/ReportIssue/PlanetPressSuite.aspx

EDIT: Using the phone number will give you a faster reponse time than the web page.

Regards,
Raphaƫl Lalonde Lefebvre


Edited by Raphael Lalonde Lefebvre (10/29/13 09:36 AM)

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