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#46977 - 03/03/14 04:38 PM Famhost Modem
Rick J Offline
OL Toddler

Registered: 02/17/06
Posts: 33
Loc: Green Bay, WI
I am currently having an issue with the modem/famhost site sending multiple files every time it send data. All 5 data files are different sizes. The customer is printing a 5 page document then they are checking the pidget and 5 files come to the server every time. Just wondering if you have any ideas why - it used to work (one pgc file) when we 1st implemented the process.

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#46979 - 03/03/14 04:47 PM Re: Famhost Modem [Re: Rick J]
Philippe F. Online   content
OL Expert

Registered: 09/06/00
Posts: 1969
Loc: Objectif Lune, Montreal, Qc
Sounds like the customer is now checking the pidget for every single page instead of checking it only once for the entire document (which I presume is how the workflow was originally built).

Double-check with your customer and make sure they only tick the pidget once, when they actually want to upload the file to the modem.
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#47441 - 04/07/14 01:12 PM Re: Famhost Modem [Re: Philippe F.]
Rick J Offline
OL Toddler

Registered: 02/17/06
Posts: 33
Loc: Green Bay, WI
it was a setting that was changed in the modem that famhost had to change.

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