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#49136 - 08/27/14 01:00 PM Prints in completed but no documents 2 printer
Josh ClemZap Offline
OL Newbie

Registered: 08/27/14
Posts: 1
Loc: Arizona, USA
I have a problem with Printshop Mail Web where the document states it has printed, but it bypasses actual printing and goes straight to the printed que.

In the log it shows there was 1 page total and 0 completed. I have stripped the document down to a specific picture per document and will not print. As far as I can tell, all other documents in production are working correctly.

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#49148 - 08/28/14 09:41 AM Re: Prints in completed but no documents 2 printer [Re: Josh ClemZap]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Hi Josh,

I recommend that you contact our Technical Support department in order to get assistance for this issue. You may call 1-866-348-5863 and ask for Support, or use the web page:

http://printshopmail.objectiflune.com/en/resources/

Regards,
Raphaƫl Lalonde Lefebvre

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