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#49636 - 10/08/14 01:58 PM Printer Activation on Production
betty lozano Offline
OL Newbie

Registered: 01/22/07
Posts: 14
Loc: mexico city
I just activate my new Production enviroment, I have one VMWare Server and several remote printers nation wide. Each printer has several documents in its hard drive (same documentes in all of them). Some printers prints the trial banner in some documents.
I already deleted the printers created on Watch before activating and recreated them, downloaded the forms again and the banner is still printing.
We are going life these days and I need to print everything without banners.
Thank you in advance for your kind assistance.

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#49642 - 10/08/14 03:44 PM Re: Printer Activation on Production [Re: betty lozano]
Jeff_K
Unregistered


Betty, have you followed these instructions?

http://help.objectiflune.com/en/knowledgebase/Default_CSH.html#/KB/FAQ/PPS/KB1462.html

Are the forms set to Optimized Postscript or Printer Centric?

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#49644 - 10/08/14 04:12 PM Re: Printer Activation on Production [Re: betty lozano]
betty lozano Offline
OL Newbie

Registered: 01/22/07
Posts: 14
Loc: mexico city
The documents must be printer centric, right now I am using Optimized Postscript Stream to avoid the banner but it is affecting the network performance.
I just reviewed the Knowledge Base article you suggest and I already done all the suggested actions and the banner is still printing.
Is anything else a can do?

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#49646 - 10/08/14 04:41 PM Re: Printer Activation on Production [Re: betty lozano]
Jeff_K
Unregistered


For printer centric forms, the KnowledgeBase article will address watermarks on the output pages.

Are you certain the printers are properly activated and that the activation codes are current? Printer updates or physical changes(parts changed) can change the magic number that determines the activation code.

Are you certain all the printer codes are listed upon the PC that saves/sends the form to said printer(s)? If one is not listed, it will watermark.


If you have a current maintenance contract you may prefer to open a support ticket to expedite efforts:
http://planetpress.objectiflune.com/en/resources/support

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#49647 - 10/08/14 05:24 PM Re: Printer Activation on Production [Re: ]
betty lozano Offline
OL Newbie

Registered: 01/22/07
Posts: 14
Loc: mexico city
As I understand I don't need printer licenses because it is Production, I created some printers on a trial, then I activated that trial and some documents prints with banner and others don't.

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#49658 - 10/09/14 09:09 AM Re: Printer Activation on Production [Re: betty lozano]
Jeff_K
Unregistered


My apology.
When you said "The documents must be printer centric", it inferred that you were using printer licensing. Indeed, the use of Planet press Production does not require printer licensing.

When you send the form to workflow, from Design, does it warn of a P0015 error, requiring a postscript level 3 printer?


Do you have a current maintenance contract? You may prefer to open a support ticket to expedite efforts:
http://planetpress.objectiflune.com/en/resources/support

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#49666 - 10/09/14 12:41 PM Re: Printer Activation on Production [Re: ]
betty lozano Offline
OL Newbie

Registered: 01/22/07
Posts: 14
Loc: mexico city
No I just getting an error about terminal services on the server.

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#49667 - 10/09/14 12:42 PM Re: Printer Activation on Production [Re: betty lozano]
betty lozano Offline
OL Newbie

Registered: 01/22/07
Posts: 14
Loc: mexico city
It shows when I start any PP application

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#49764 - 10/15/14 05:34 PM Re: Printer Activation on Production [Re: betty lozano]
Yannick Fortin Offline
OL Expert

Registered: 08/25/00
Posts: 351
Loc: Objectif Lune Montréal
PlanetPress Production does not need printer licenses when printing using Optimized PostScript. Printer-centric documents always require a printer license, regardless of the flavour of PlanetPress Workflow.

Use of PlanetPress on Windows servers with the Terminal Services option turned on is unsupported as it introduces differences in the environment that can cause issues with the normal operation of the software. It is highly recommended to avoid Terminal Services with PlanetPress.
_________________________
Yannick Fortin, Team OL

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