After updating psm on one machine this morning, we can only use the designer mode (25 prints). Dongle is found, but psm says, it expired. On my colleague's pc (not updated) everything works fine. Any suggestions?
Registered: 12/15/10
Posts: 22
Loc: Chicago, IL USA
If your OL Care is expired the dongle will not except updates or upgrades. Go to the Help Menu - Credit Information and check the expiration date. If it is expired contact your sales rep to re-enter into OL Care.
Ol Care expired in june 2012. It worked properly until this one update this morning, PSM updated several times over the last years without any trouble.