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#51038 - 03/05/15 08:01 AM dongle expired after update to printshopmail 7.2.5
joe Offline
OL Newbie

Registered: 12/10/10
Posts: 8
Loc: germany
Hello!

After updating psm on one machine this morning, we can only use the designer mode (25 prints). Dongle is found, but psm says, it expired. On my colleague's pc (not updated) everything works fine.
Any suggestions?

kind regards

joe

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#51039 - 03/05/15 08:05 AM Re: dongle expired after update to printshopmail 7.2.5 [Re: joe]
Tina Offline
OL Newbie

Registered: 12/15/10
Posts: 22
Loc: Chicago, IL USA
If your OL Care is expired the dongle will not except updates or upgrades. Go to the Help Menu - Credit Information and check the expiration date. If it is expired contact your sales rep to re-enter into OL Care.

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#51044 - 03/05/15 10:51 AM Re: dongle expired after update to printshopmail 7.2.5 [Re: joe]
joe Offline
OL Newbie

Registered: 12/10/10
Posts: 8
Loc: germany
thanx for your quick reply.

Ol Care expired in june 2012. It worked properly until this one update this morning, PSM updated several times over the last years without any trouble.

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#51046 - 03/05/15 12:19 PM Re: dongle expired after update to printshopmail 7.2.5 [Re: joe]
joe Offline
OL Newbie

Registered: 12/10/10
Posts: 8
Loc: germany
Haha!

Thank you, Tina, you've been right. Although I don't get, why it worked for so long.

Best regards

joe

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#51055 - 03/06/15 10:10 AM Re: dongle expired after update to printshopmail 7.2.5 [Re: joe]
joe Offline
OL Newbie

Registered: 12/10/10
Posts: 8
Loc: germany
Problem solved.

Removed PSM 7.2.5, installed version 7.2.4 again. Now Dongle is fine.

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