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#52097 - 07/21/15 07:19 PM System fails to email when order approved
nIcKo Offline
OL Newbie

Registered: 08/03/11
Posts: 16
Hi this has happened 4 times in the last month. Has anyone else experienced this?

When order is approved the system usually emails the client and production. This has been working fine upto recently.

Have checked email logs on server with no sign of email. It's like it just didn't send it?

Any ideas welcomed to troubleshoot this...

<º)))>< nIcKo

#52146 - 07/27/15 01:10 PM Re: System fails to email when order approved [Re: nIcKo]
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1286
Loc: montreal
I did some research on this matter and I wasn't able to find anything on this topic.
I would recommend you opening a support ticket so someone can investigate this issue further with you.