Hi this has happened 4 times in the last month. Has anyone else experienced this?

When order is approved the system usually emails the client and production. This has been working fine upto recently.

Have checked email logs on server with no sign of email. It's like it just didn't send it?

Any ideas welcomed to troubleshoot this...

cheers

Hi
I did some research on this matter and I wasn't able to find anything on this topic.
I would recommend you opening a support ticket so someone can investigate this issue further with you.
http://printshopmail.objectiflune.com/en/resources


Thanks
Cosimo