I've recently upgraded my Windows PC to Windows 10.
Since then I can no longer reach the license manager which is running on another PC. I've tried adding my IP to the list of trusted IP addresses, still does not work. 2 other users running Win 8.1 and Win 7 can still connect. I've even tried plugging the dongle directly into my PC and opening the license manager, still will not connect.

I've also tried turning off the firewall completely, but still will not connect.

Any ideas?

Thanks!

Hello jlassiter76,

PrintShop Mail 7 does not support Windows 10 and there is currently no plan to offer support for it (as far as I know). Unfortunately, you will need to downgrade back to a previous version of Windows (something you can easily do within 30 days, which I've done myself!) and ignore Microsoft's very insistent notifications about upgrading to the "wonderful" new product.

Apologies for the inconvenience.

Hello,

I don't know about Windows 10, but maybe this helps a little bit:

PSM will try to discover LM using an UDP broadcast. This can only work if the two machines are on the same subnet, and (unintuitively) it will not work if PSM and LM are running on the same machine.

If the UDP process fails the official workaround is to specify LM's address and TCP port in an .ini file, as described in the LM documentation. Unfortunately this is not an easy task. The port number you need is not the port number that is displayed in the GUI of LM, and it will change whenever LM is restarted. You would need to use a utility like netstat to determine which TCP port LM is listening on.

That said, we are aware of an issue in the UDP process that can occur when the PSM machine has multiple network adapters (physical or virtual). Certain operating systems (perhaps depending on their configuration) seem to trigger the issue while others don't. It will likely take a while before we can publish a fix (which will hopefully include other improvements) as we're currently close to the release of a different product, but I'll post more info here when I have it.

Thanks for the info!

I've installed a virtual machine to run it for now, which seems to be working fine.

The odd thing is, right after I installed Windows 10, there was a day or two where PSM did connect to LM. I'm not sure why or how it worked for a few days, then decided not to work any longer.

I tried turning off firewalls and virus software to make sure that wasn't the issue.

Thanks again for the help!

I updated LM but it will take a while to get it officially approved, everyone is still busy. In the meantime we would be grateful if you could let us know if this fixes the problem on your end.

I did get permission to upload a beta installer to a temporary FTP site (automatically deleted on Oct 30): ftp://OL14:WoqGSS2V@ftp.ca.objectiflune.com/app-ftp-users/OL14/

Since it is only a beta version it is provided as-is with no support. If anyone else reading this has issues with LM connectivity, please feel free to give this a try and send me a PM if you encounter any problems.