Topic Options
#53865 - 08/25/16 12:44 PM Win10 service started but files not being imported
Andrew Wheeler Offline
OL Newbie

Registered: 04/04/05
Posts: 14
Loc: Isle of Man
Hi all,
I have installed planet press on a laptop.
The services are running and the debug console shows
START: 2016/08/25 17:30:56
INFO : PlanetPress Production v7.6.2.9999
INFO : Host: LENOVO; User: User
INFO : Serial number: ; Activation code: <n/a>
INFO : Starting helper "PPImage7"...
INFO : Starting helper "PPLpr7"...
INFO : Service has started

but no files are imported from the source folders.
Created a new process and with just c:\source to c:\out but nothing happens. I have republished the config but still nothing.

Any Ideas

Top
#53866 - 08/25/16 01:20 PM Re: Win10 service started but files not being imported [Re: Andrew Wheeler]
Sophie Offline
OL User

Registered: 03/10/04
Posts: 59
Few things that you can check:
-does the process is Active
-does the process schedule is ASAP
-verify the mask
-does the process is long, if so, it can take some time for the console to be updated since the process is logged when it is finish only.

Sophie

Top
#53867 - 08/25/16 02:13 PM Re: Win10 service started but files not being imported [Re: Andrew Wheeler]
Andrew Wheeler Offline
OL Newbie

Registered: 04/04/05
Posts: 14
Loc: Isle of Man
The process is active and asap

The process only has a folder capture and a send to folder.
c:\source to c:\out

Top
#53868 - 08/25/16 02:16 PM Re: Win10 service started but files not being imported [Re: Andrew Wheeler]
Sophie Offline
OL User

Registered: 03/10/04
Posts: 59
Do you have the Archive attribut Checked ?

Top
#53869 - 08/25/16 02:23 PM Re: Win10 service started but files not being imported [Re: Andrew Wheeler]
Andrew Wheeler Offline
OL Newbie

Registered: 04/04/05
Posts: 14
Loc: Isle of Man
Looks like the source file was 0 kb I set it to import empty files and it ran.
Thanks for the assist

Top