Hi all,
I have installed planet press on a laptop.
The services are running and the debug console shows
START: 2016/08/25 17:30:56
INFO : PlanetPress Production v7.6.2.9999
INFO : Host: LENOVO; User: User
INFO : Serial number: ; Activation code: <n/a>
INFO : Starting helper "PPImage7"...
INFO : Starting helper "PPLpr7"...
INFO : Service has started

but no files are imported from the source folders.
Created a new process and with just c:\source to c:\out but nothing happens. I have republished the config but still nothing.

Any Ideas

Few things that you can check:
-does the process is Active
-does the process schedule is ASAP
-verify the mask
-does the process is long, if so, it can take some time for the console to be updated since the process is logged when it is finish only.

Sophie

The process is active and asap

The process only has a folder capture and a send to folder.
c:\source to c:\out

Do you have the Archive attribut Checked ?

Looks like the source file was 0 kb I set it to import empty files and it ran.
Thanks for the assist