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#53903 - 09/06/16 11:46 AM EnvelopeNOW Crashing when loading PDF
PBEng Offline
OL Newbie

Registered: 09/06/16
Posts: 2
I am trying to load a test PDF into EnvelopeNOW to test some system changes. Everytime i load a PDF, the system crashes. Any idea on how to fix this issue?


Faulting application name: PPEnvNow.exe, version: 1.1.5.5904, time stamp: 0x4e494013
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000913d5
Faulting process id: 0xce0
Faulting application start time: 0x01d20854f7dca1b9
Faulting application path: C:\Program Files (x86)\PlanetPress EnvelopeNOW\Bin\PPEnvNow.exe
Faulting module path: unknown
Report Id: 42a7e23c-7448-11e6-8f1a-001018308e5d

EventData

PPEnvNow.exe
1.1.5.5904
4e494013
unknown
0.0.0.0
00000000
c0000005
000913d5
ce0
01d20854f7dca1b9
C:\Program Files (x86)\PlanetPress EnvelopeNOW\Bin\PPEnvNow.exe
unknown
42a7e23c-7448-11e6-8f1a-001018308e5d

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#53919 - 09/09/16 09:19 AM Re: EnvelopeNOW Crashing when loading PDF [Re: PBEng]
PBEng Offline
OL Newbie

Registered: 09/06/16
Posts: 2
This was fixed by installing it on a clean Windows 7 VM.

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