We use Optimized PostScript. When you use the Split job every option I get this error message : Printer failed to initialize. It does this on all of our fiery printers and it does this when you print to a PDF.

This option has worked in the past. I have re-install all my printers and have re-install Printshop Mail. I am running 7.2.6.

The jobs print find if we don't use the Split Every option.

How do we fix this?

This is a known issue due to Windows updates.

Please remove:
windows7 KB3177725
windows 10 KB3176493

thanks..that fix the problem

I also got this error message when try to "Save as PDF" : Printer failed to initialize.My OS is Windows Server 2008 R2 Foundation.
Can you help me?

this issue has came back. the PC does not have this windows update.
can there be something else causing this problem again.

Thanks

This was something Microsoft had broken in one update and fixed in a later update.

Removing the faulty update was only necessary in 2016 while we were waiting for Microsoft to issue an official fix. All you should need to do now is make sure the latest updates are installed.

Please open a support ticket if the problem persists. It may be a different issue altogether.