"Save as PDF", problem! - Objectif Lune Tech Support Self Help

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#54803 - 04/11/17 02:12 AM "Save as PDF", problem!
ivang OL Newbie Registered: 04/10/17 Posts: 5	I got this error message when try to "Save as PDF" : Printer failed to initialize.My OS is Windows Server 2008 R2 Foundation. Can you help me?
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#54807 - 04/11/17 10:19 AM Re: "Save as PDF", problem! [Re: ivang]
MartinS OL Guru Registered: 08/06/12 Posts: 142 Loc: Munich	What printer you've selected? Maybe it's not accessible? Or try to change the printer.
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#54812 - 04/12/17 02:03 AM Re: "Save as PDF", problem! [Re: ivang]
ivang OL Newbie Registered: 04/10/17 Posts: 5	I tried many printers. Konica Minolta 1250/1052PS, Neevia Converter,Fiery E100, KIP 7170, Konica Minolta C1070/1060PS. All are accessible!
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#54813 - 04/12/17 02:10 AM Re: "Save as PDF", problem! [Re: ivang]
PReSPro76 OL Newbie Registered: 05/01/12 Posts: 2 Loc: Victoria, Australia	Hi Ivan, this is apparently a known issue caused by certain Windows updates. Removing: windows7 KB3177725 windows 10 KB3176493 Has solved the problem in the past. Not sure which update for Windows Server 2008 R2 may be the problem though.
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#54814 - 04/12/17 02:49 AM Re: "Save as PDF", problem! [Re: ivang]
ivang OL Newbie Registered: 04/10/17 Posts: 5	I try this. I find this topic but without success.These updates are not installed on our server.
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#54816 - 04/12/17 07:18 AM Re: "Save as PDF", problem! [Re: ivang]
Sander vd Berg OL Expert Registered: 06/10/08 Posts: 207 Loc: Objectif Lune NL	That known issue was caused by a bug in a security update that was pushed out in August 2016. I wouldn't recommend trying to uninstall anything, just make sure your system is up-to-date. Microsoft fixed that issue in September 2016: https://support.microsoft.com/en-us/help...s-are-installed If the problem persists even when your system is up-to-date it must be a different issue.
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#54817 - 04/12/17 09:06 AM Re: "Save as PDF", problem! [Re: ivang]
ivang OL Newbie Registered: 04/10/17 Posts: 5	Yes, I update everything first.
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#55023 - 06/15/17 04:14 PM Re: "Save as PDF", problem! [Re: ivang]
JLake OL Newbie Registered: 10/13/16 Posts: 5	I get this error from time to time and I have restart my computer to fix it.
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#55024 - 06/15/17 04:18 PM Re: "Save as PDF", problem! [Re: JLake]
Tina OL Newbie Registered: 12/15/10 Posts: 25 Loc: Chicago, IL USA	I suggest opening a support ticket
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