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#55510 - 11/30/17 10:36 AM PostScript: A drawing error occurred..
Fergal Offline
OL Newbie

Registered: 04/20/16
Posts: 2
We have a process were we drop pdf's into a pre process folder then we run a on demand schedule that check the validity of the address for mail sorting then puts a barcode and page count onto the pdf's them merges them into one pdf file for printing,

all is working ok except on one batch of pdf's were we keep getting an error

DEBUG: Starting plugin Create PDF - 13:23:01
DEBUG: Initializing state...
DEBUG: Loading data file C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\21.tmp\20171130132220_Thursday_c9_00ZZFZ6HN8T5DE3.csv...
DEBUG: Initializing document lcc_c9_c9.ptk...
DEBUG: Setting global variables...
DEBUG: Producing an Optimized PostScript document...
DEBUG: Error converting file: An exception occurred while running the job.
DEBUG: Recoverrable error detected, retrying...
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DB3466.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DB3DCC.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DB482D.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DB91A9.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DC3348.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DC6370.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DCA183.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DCBEBF.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DD1135.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DD7FDD.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DDC458.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DDE936.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DE752A.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DEAA82.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DF3BF4.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89DF5F99.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E00918.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E145BE.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E159A4.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E2B859.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E2CF3D.tmp to PostScript: An internal error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E308CB.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E37522.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E4437E.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E4D7EE.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E4FBC2.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E5A6C7.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E60B3E.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E61010.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E6208B.tmp to PostScript: A drawing error occurred..
DEBUG: Error converting file: An exception occurred while running the job.
DEBUG: Recoverrable error detected, retrying...
DEBUG: Error opening output file C:\Users\PPV_SV~1\AppData\Local\Temp\PtkRip24968-00ZZFZ6OD3FC4D7\dynpdf89E761E4.tmp: This file is already open or in use by another application..
ERROR: PTK0215 : Error evaluating resource type for D:\pp_processing\c9_stage\c9\Document323_00ZZFYZQU2K453F_000001_000001.pdf: Error converting file: A file could not be opened.. with line showPDF(&doc_fpath,&curr_pdf_page,&width,&height)
ERROR: W3001 : Error while executing plugin: An error occurred while producing the PostScript job.
ERROR: Create PDF: W1603 : Plugin failed - 13:36:41 (elapsed time: 00:13:39:662)

DEBUG: W1602 : Stopping execution of process
WPROC: C9_category_c9 (thread id: 24968) complete - 13:36:41 (elapsed time: 00:14:20:110)

--------------------------------------------

the pdf in the log is the first pdf in the batch

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#55511 - 11/30/17 11:27 AM Re: PostScript: A drawing error occurred.. [Re: Fergal]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 482
Loc: Québec, Canada
This look like an issue we have seen before but we need to troubleshoot a little more before trying to implement a fix/workaround.

Please open a technical support call at 1-866-348-5863 or through our website.

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