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#55886 - 04/11/18 09:45 AM Font not found in workflow, fine in design/preview
Dave-Ohio Offline
OL Newbie

Registered: 03/18/15
Posts: 23
Loc: Ohio, USA
We have barcode 3 of 9 TrueType fonts installed on the windows server (windows\fonts folder). Designer for a document using one of the font (39 No Text) shows them as expected = barcode in place of the text. Preview of the document from designer is also correct. When printing the document through workflow to PDF, the PPimage log states "39 No Text not found, using Courier".

Is there a step I missed during the setup regarding fonts? This is a new server where we migrated workflow and image. We can print the same document from the old server with barcodes present. I checked old posts and couldn't find any answers. The font embeddability is "Installable" in the windows fonts list. The workflow image properties is Optimized PostScript Stream.

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#55889 - 04/11/18 12:17 PM Re: Font not found in workflow, fine in design/preview [Re: Dave-Ohio]
Dave-Ohio Offline
OL Newbie

Registered: 03/18/15
Posts: 23
Loc: Ohio, USA
We determined the issue. Turns out that we had to completely reboot the server to get the fonts recognized by workflow & image (distiller). Restarting services probably wasn't enough.

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#55890 - 04/11/18 12:20 PM Re: Font not found in workflow, fine in design/preview [Re: Dave-Ohio]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 471
Loc: Québec, Canada
Sorry we didn't answer this before but all of our software requires the server to be rebooted when installing fonts.

Although you will see them in the Designer, it won't have access to them until you have rebooted.

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