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#56289 - 09/10/18 03:12 PM Vanishing PTK files?
MarkH Online   content
OL Expert

Registered: 05/05/03
Posts: 218
Loc: Hartford, Connecticut
We are running PlanetPress Office Starting last week we have had a smattering of .ptk and/or .ps7 files vanish from our server. No changes have been made to any processes, there is over 16gb of free disk space on the server.

Even stranger, there appear to be different symptoms. In some cases the ascii data that should have triggered the form prints (a clear sign there is no ptk or .ps7 file available). Other times the document prints with a watermark.

In both situations, opening the pp7 and doing a 'Send to... PlanetPress Suite Workflow' or course cures the problem.

The documents affected have been on the server for years.

Has anyone had a similar experience?
Mark Hennessey
State of Connecticut/DSS

#56290 - 09/10/18 03:27 PM Re: Vanishing PTK files? [Re: MarkH]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 543
Loc: Québec, Canada
I would look if a potential update have occurred on your AV.
Maybe some of these missing files have been quarantine.

You should also look at what as changed on your workstation/server around the time/date the problem first happened.

OS update, AV update...