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#56589 - 01/02/19 03:08 PM FTP output for port 22 instead of 21.
hiskeys Offline
OL Newbie

Registered: 02/22/11
Posts: 17
We have been using the default port 21 for about 8 years. Now I'm being asked by IT to change to 22.

I tried changing it in the Properties window of a sample workflow, but it didn't seem to work.

Are there any particular things I should be doing besides changing the port #?

Thanks!

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#56590 - 01/02/19 04:33 PM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 481
Loc: Québec, Canada
Multiple things comes to mind...

  • Have you sent your configuration?
  • Have you made sure that your firewall isn't blocking port 22?
  • Have you checked that port 22 isn't used by another software?
  • Do you have any other software that can handle FTP request so you can test it with port 22?

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#56600 - 01/03/19 02:46 PM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
hiskeys Offline
OL Newbie

Registered: 02/22/11
Posts: 17
Thank you, Jean.

We tried it again, except this time, after unchecking the default port box and changing from 21 to 22, I checked the default port box again, (and the number 22 stayed grayed out) and it worked. I just didn't know I needed to check that box again.

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#56602 - 01/03/19 03:06 PM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
hiskeys Offline
OL Newbie

Registered: 02/22/11
Posts: 17
One more question please -

Do you happen to know if what we did is actually valid?

In other words, since I rechecked the "Use FTP Client default port number" after changing it from 21 to 22, is it actually using port 22, or did it just 'default' back to port 21?

The reason I ask is that on the receiving end both ports are open right now, and there's no way to tell for sure which port our test file is coming through until we actually close port 21, and that's a lot to undo in case it's not working.

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#56603 - 01/03/19 03:21 PM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 481
Loc: Québec, Canada
If what you are telling me is true, then I would retry it and if it still happens, open a technical support call as it could be a bug.

So try the following:
  1. Uncheck the Use FTP Client default port number
  2. Set the FTP port to 22
  3. Send your configuration
  4. Test it. If it doesn't works then:
    1. Make sure that the default FTP port in the Workflow Preferences is set to port 22
    2. Check the Use FTP Client default port number
    3. Send your configuration
    4. Test it. If it works then it probably is a bug and you should report it.

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#56604 - 01/03/19 04:57 PM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
hiskeys Offline
OL Newbie

Registered: 02/22/11
Posts: 17
I'm looking for the 'Workflow Preferences' you mention.

We have workflow version 7.6.2.9999.

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#56606 - 01/04/19 10:29 AM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 481
Loc: Québec, Canada
In your Workflow configuration tool:
Big red W upper left corner->Preferences (lower right corner)

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#56609 - 01/04/19 11:17 AM Re: FTP output for port 22 instead of 21. [Re: hiskeys]
hiskeys Offline
OL Newbie

Registered: 02/22/11
Posts: 17
Wonderful. Thanks!

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