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#56673 - 01/24/19 12:21 PM Error when writing PDF InvalidRestore
Solar Offline
OL Toddler

Registered: 11/19/10
Posts: 33
Loc: UK
Hi

Log message below

INFO : Initializing PlanetPress Alambic
INFO : Ripping file C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\7.tmp\tmpD17CAD1E.ps to C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\7.tmp\tmpD17A8F9D.pdf
ERROR: W3001 : Error while executing plugin: Error converting file: invalidrestore
ERROR: Create PDF: W1603 : Plugin failed - 14:06:30 (elapsed time: 00:02:18:828)

We had issues with limitcheck a few months ago, we deleted Helvetica fonts to overcome that, now this, any idea what "invalidrestore means"

Thanks

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#56674 - 01/24/19 12:30 PM Re: Error when writing PDF InvalidRestore [Re: Solar]
Solar Offline
OL Toddler

Registered: 11/19/10
Posts: 33
Loc: UK
Also this as well, I guess is related

ERROR: PTK0215 : Error evaluating resource type for C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\0.tmp\MIZ__135518.mrdf: Error converting file: A file could not be opened.. with line showPDF(&current.datafilename,&current.metadatapage,0,0)
ERROR: W3001 : Error while executing plugin: An error occurred while producing the PostScript job.

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#56675 - 01/24/19 01:11 PM Re: Error when writing PDF InvalidRestore [Re: Solar]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 481
Loc: Québec, Canada
This will require a deeper understanding of your form, data, PDF involved and environment.

I suggest opening a technical support case through our website.

Make sure to upload your current form, data and PDF (other resources as well) so the technician involve is able to reproduce the issue.

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#56677 - 01/27/19 02:12 PM Re: Error when writing PDF InvalidRestore [Re: Solar]
Alpha Star Tech Offline
OL Newbie

Registered: 01/27/19
Posts: 3
Loc: Bronx, NY
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Edited by Philippe F. (01/28/19 10:19 AM)
Edit Reason: Improper use of Forums
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