Try this for your condition:
Now, in regards of your PPD, here's what you need to check:
- Do you have the proper one for your printer?
- Are the Postscript command, for stapling, in the PPD?
- Are the Postscript command, for stapling, up-to-date in your PPD?
In retrospective:
1. If you do not have the proper PPD for your printer, please contact your printer manufacturer or go to their website. We provide default PPDs with our software but specific commands like stapling varies from manufacturer to manufacturer.
2. If you have the proper PPD, please open it in a text editor, search for the Postscript command that are related to the called one you see in PlanetPress. In your case
SetStapleOn. Start your search beyond
*UIConstraints:. If the Postscript command, next to the title of the command
SetStapleOn is "", then the Posctscript command is not in your PPD.
3. If the command are there, then it could be that those found in the PPD aren't up-to-date. To confirm it:
- Open any PDF in a PDF editor
- Print your PDF while stapling it, through a Postscript driver.
- Confirmed that it works at the printer
- Reprint it, while stapling, but this time, print it to file.
- Open the printed file into a text editor
- Search for the SetStapleOn command title and confirm that the Postscript command is the same as your PPD
If it isn't the same, copy the one from your printed to file document into your PPD.
It could be as well that your printer is set to default stapling for everything. You should verify that as well.
Hope that help.