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#56972 - 04/30/19 12:03 PM Metadata & Print w/Windows Driver slow on Win10
Tom@ECI Offline
OL Newbie

Registered: 04/20/10
Posts: 16
Loc: Fort Worth, Tx
I am working with a customer that was hit by ransomware last month. We moved their PP Office from a Win7 Pro machine to a Win10 Pro virtual machine. Since then we've seen a huge drop in performance. I'm looking for suggestions on how to fix.

Before, the Metadata plugin and the Print Plugin were at about 1.5 seconds combined per invoice.

BEFORE – 3/22/19
INFO : Plugin Create Metadata completed successfully - 18:23:03 (elapsed time: 00:00:00:923)
INFO : Plugin Print using a Windows Driver completed successfully - 18:23:04 (elapsed time: 00:00:00:719)


On the new machine, the same plugins now take 5 seconds each to run. Which means 10 seconds per invoice.
CURRENT – 4/22/19
INFO : Plugin Create Metadata completed successfully - 18:35:34 (elapsed time: 00:00:05:012)
INFO : Plugin Print using a Windows Driver completed successfully - 18:35:39 (elapsed time: 00:00:05:187)

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#57017 - 05/10/19 02:42 PM Re: Metadata & Print w/Windows Driver slow on Win10 [Re: Tom@ECI]
Philippe F. Offline
OL Expert

Registered: 09/06/00
Posts: 1928
Loc: Objectif Lune, Montreal, Qc
Two things:
Win10's disk access is slower than Win7's, so that's nothing you or we can do anything about. As for the Printer Drivers, they are usually completely different from one OS to the next, so it's very difficult to compare their performance.

However, in both cases, the new OS shouldn't be 3 times as slow, as your numbers seem to indicate.

I would take a look at external applications that may have an impact on Workflow's processing, in particular the anti-virus that's running on the new system. It may be more aggressive than what you had on the previous OS. You should be able to whitelist Workflow's working folders so that the antivirus doesn't look at each temp file being written to/read by the system.

You might also want to check if any extra software is running on that server, compared to the old one, which could use up more memory and therefore force Workflow to swap to disk more often.

Let us know if you find anything.
_________________________
Technical Product Manager
I don't want to achieve immortality through my work; I want to achieve immortality through not dying - Woody Allen

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#57103 - 06/10/19 03:47 AM Re: Metadata & Print w/Windows Driver slow on Win10 [Re: Tom@ECI]
charlie909 Offline
OL Newbie

Registered: 06/10/19
Posts: 1
I am recently getting windows error 80070103 on my laptop. Anyone else is facing such kind of error in their system? Kindly let me know.

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#57106 - 06/10/19 06:49 AM Re: Metadata & Print w/Windows Driver slow on Win10 [Re: Tom@ECI]
Philippe F. Offline
OL Expert

Registered: 09/06/00
Posts: 1928
Loc: Objectif Lune, Montreal, Qc
That's a Windows Update error. You should try posting in a Windows Forum.
_________________________
Technical Product Manager
I don't want to achieve immortality through my work; I want to achieve immortality through not dying - Woody Allen

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