IMPORTANT ANNOUNCEMENT

These forums were permanently set to read-only mode on July 20, 2022. From that day onwards, no new posting or comment is allowed on the site, but the historical content remains intact and searchable.

A new location for posting questions about PlanetPress Suite is now available:

OL Learn - PlanetPress Classic (opens in new tab)

Topic Options
#57526 - 06/29/20 03:11 PM font error PTK0058
morgan Offline
OL Newbie

Registered: 04/25/16
Posts: 13
Hi,

I'm in the process of moving from server 2008 to windows server 2016. I've moved all my design documents over with no problems for the most part.

On one of my design documents I'm getting a bunch of PTK0058 errors. I've tried deleting and recreating the style but I still get the same number of errors.

On my old server I get some of the PTK0058 errors, but only 7 of them. On the same design doc on the new server I get 53 of the errors.


Thanks,

Morgan

Top
#57527 - 06/29/20 06:21 PM Re: font error PTK0058 [Re: morgan]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 681
Loc: Québec, Canada
Basically, this error is an internal message indicating a character referenced in the selected font could not be found.
Normally, this error shouldn't happen.
Can you try to delete each Style that has this problem and recreate them?
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫

Top
#57559 - 07/06/20 11:03 AM Re: font error PTK0058 [Re: Jean-Cédric]
morgan Offline
OL Newbie

Registered: 04/25/16
Posts: 13
I tried deleting each style and re creating them. It got rid of some of my errors, I now have 39 errors and before I had 53. Some of my styles had funny chars(underscores) in the names and it wouldn't let me save them with the underscores in the names. The problem is now none of the fonts on my document work now, it just shows boxes for all the text.

Top
#57560 - 07/06/20 11:10 AM Re: font error PTK0058 [Re: morgan]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 681
Loc: Québec, Canada
To help you properly we would need to see the form and reproduce the issue. I suggest you open a technical support ticket through our website.
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫

Top