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#57819 - 12/17/20 05:58 AM Error W2032: Font Arial could not be included
frankhuijbreghs Offline
OL Newbie

Registered: 12/17/20
Posts: 3
When processing a document through Digital Action we often get this error:

ERROR: 12:31:03.403 [0004] W2032 : Error producing job of document BRIEFPAPIER_SOM for printer uitgesteld_boven: Font Arial could not be included. Error: Unexpected error (-1073741502)

ERROR: 12:31:03.403 [0004] Printer Queue Output: Printer Output Failed - 12:31:03


Any ideas?

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#57820 - 12/18/20 08:24 AM Re: Error W2032: Font Arial could not be included [Re: frankhuijbreghs]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 650
Loc: Québec, Canada
How many cores do you have?
If you are running on a VM, are the resources dedicated or shared?

Open Workflow Configuration
Go on the W in the upper left corner
Select Preferences->Plug-in->Messenger
Is the Let me set how many instances to run checked?
What's the value in the box right below?
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#57829 - 12/29/20 10:19 AM Re: Error W2032: Font Arial could not be included [Re: frankhuijbreghs]
frankhuijbreghs Offline
OL Newbie

Registered: 12/17/20
Posts: 3
Hi Jean-Cédric,

I am running on a Oracle Cloud VM (Windows 2012R2, 30GB MEM, 4CPU)
I don't know if I have dedicated or shared resources.

"Let me set how many instances to run" is unchecked
and the value in the box right below is 4
"Close inactive instance after" = 0 minutes

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#57830 - 12/29/20 10:45 AM Re: Error W2032: Font Arial could not be included [Re: frankhuijbreghs]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 650
Loc: Québec, Canada
Ok
Lets try this:
  • Check the box Let me set how many instances to run
  • Leave the value to 4
  • Set Close inactive instance after to 1 minutes


Restart your services...

Note: This is just to prevent CPU reaching 100%. When it happens, weird unreproducible error occurs. That might not fix it but it won't make it worst. Let me know if it help.


Edited by Jean-Cédric (12/30/20 09:32 AM)
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫

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#57831 - 12/30/20 09:25 AM Re: Error W2032: Font Arial could not be included [Re: frankhuijbreghs]
frankhuijbreghs Offline
OL Newbie

Registered: 12/17/20
Posts: 3
Thanks Jean-Cédric, I have changed the settings and restart the services.

I will keep you informed.

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