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#57883 - 02/23/21 09:42 AM I1007 Error while converting to PDF: Alambic crash
iamready Offline
OL Newbie

Registered: 02/21/17
Posts: 3
While running a print batch the partition holding our OS and PlanetPress reached maximum capacity and stopped creating PDFs. We found created more space on the but I get this error message on the PP Service Console: I1007: Error while converting to PDF: The Alambic server crashed while reading the output... Error reading from server: Error code 109.
Our suite is
PlanetPress Production 7.6.2.9999
PlanetPress Design 7.6.2.9999
PlanetPress Image 7.6.2.9999

Thanks in advance!

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#57887 - 02/23/21 11:03 AM Re: I1007 Error while converting to PDF: Alambic crash [Re: iamready]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 650
Loc: Québec, Canada
Here's what I found when I searched on the web for the Error Code 109.

Could be that the change that were done to your OS caused a corruption in our software.

I suggest running a repair of the Suite and see if that does it.

Remember that you should always back-up your forms and watch config before doing so.

If the problem persist, open a technical ticket via our website.
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
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#57888 - 02/23/21 12:57 PM Re: I1007 Error while converting to PDF: Alambic crash [Re: iamready]
iamready Offline
OL Newbie

Registered: 02/21/17
Posts: 3
Thanks, Jean-Cedric.
How do I repair it? Re-install it?

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#57889 - 02/23/21 01:51 PM Re: I1007 Error while converting to PDF: Alambic crash [Re: iamready]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 650
Loc: Québec, Canada
Simply go in windows Programs installation and click on PlanetPress Suite. It should provide you with a choice to uninstall or repair.
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫

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#57890 - 02/23/21 02:03 PM Re: I1007 Error while converting to PDF: Alambic crash [Re: Jean-Cédric]
jouberto Offline
OL Toddler

Registered: 04/18/18
Posts: 49
Hi,

This would need confirmation, but we had many reports of the repair feature in V7.6.2.9999 actually breaking the product. I would recommend to simply first uninstall from Windows control panel, then install with the offline installer from our Website.

Also, code 109 might have been followed by "the pipe has been ended", which in the case of a full hard drive would be a normal occurence, just getting enough room on the drive should be enough to recover without reinstalling (unless PP doesn't work normally since the recovery)

Thanks. Regards,


Edited by jouberto (02/23/21 02:05 PM)

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#57891 - 02/23/21 02:53 PM Re: I1007 Error while converting to PDF: Alambic crash [Re: iamready]
iamready Offline
OL Newbie

Registered: 02/21/17
Posts: 3
Thanks.

I am now getting a different error from Production:
W2000: The service was not started: Severity ; Category: 1; ID: 21. Message: the specified module could not be found

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#57892 - 02/23/21 02:56 PM Re: I1007 Error while converting to PDF: Alambic crash [Re: iamready]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 650
Loc: Québec, Canada
Looks like a corruption of your installation.

Open a technical ticket via our website.
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫

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