ERROR: I1030 : Error moving index file to .... - Objectif Lune Tech Support Self Help

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#58167 - 10/06/21 03:33 AM ERROR: I1030 : Error moving index file to ....
2Rg OL Newbie Registered: 10/06/21 Posts: 3 Loc: FRANCE	Bonjour, I am testing the installation of planetPress Image 7.6.2 on a Windows 2016 server and I always get the following message INFO: Processing file C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\QueuedJobs\3AB676D.ps DEBUG: Reading job options from input file DEBUG: Watch Process Name : ACT - Facture - Comptant INFO: Starting conversion... INFO: Initializing PlanetPress Alambic... INFO: Distilling file to SITE_ACT_20211006_F123456.pdf... DEBUG: DEBUG: <PDFA ISO="19005-1:2005" COMPLIANT="true"> DEBUG: DEBUG: PDF/A Compliance Report DEBUG: DEBUG: 1. Summary DEBUG: DEBUG: Warnings: The total found in this document was 0. DEBUG: Violations: The total found in this document was 0. DEBUG: No problems were found in the document. DEBUG: DEBUG: This document passes PDF/A-1b:2005 compliance checks. DEBUG: DEBUG: </PDFA> DEBUG: DEBUG: Starting PDF/A XMP generation... DEBUG: Finished PDF/A XMP generation... DEBUG: Adding XMP to the pdf... DEBUG: XMP was added to the pdf... INFO: Conversion completed successfully. ERROR: I1030 : Error moving index file to \\STOCKAGE\BACKUP2021re7$\11\SITE\ACT\YYYYMMMdd: Error code 0: The operation completed successfully. ERROR: I1005 : Error while processing job; moving file to error folder: 3AB676D.ps. After verification, the file is not on the STORAGE and no record in the SQL base is created. With version 7.2.4 under Windows 2012R2, the same test is correct. Version 7.2.4 would not be compatible with Windows 2016. Can you help me? Thank you Edited by 2Rg (10/06/21 03:42 AM)
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#58168 - 10/06/21 09:42 AM Re: ERROR: I1030 : Error moving index file to .... [Re: 2Rg]
Jean-Cédric OL Expert Registered: 10/03/16 Posts: 681 Loc: Québec, Canada	Hello 2Rg, Unfortunately, under Windows Server 2016, only version 7.6.2.9999 is supported. You can find that information in the release notes. Hope that helps. _________________________ ♪♫♪♫ 99 frigging bugs in my code 99 frigging bugs Take one down Code around 127 frigging bugs in my code ♪♫♪♫
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#58169 - 10/06/21 10:39 AM Re: ERROR: I1030 : Error moving index file to .... [Re: 2Rg]
2Rg OL Newbie Registered: 10/06/21 Posts: 3 Loc: FRANCE	Hello, I install the version 7.6.2.9999 on the windows server 2016. We want to migrate from version 7.2.4 under Windows 2008/R2 to version 7.6.2.99999 under Windows 2016
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#58170 - 10/06/21 11:00 AM Re: ERROR: I1030 : Error moving index file to .... [Re: 2Rg]
Jean-Cédric OL Expert Registered: 10/03/16 Posts: 681 Loc: Québec, Canada	To help you properly we would need to see the form and reproduce the issue. I suggest you open a technical support ticket through our website. _________________________ ♪♫♪♫ 99 frigging bugs in my code 99 frigging bugs Take one down Code around 127 frigging bugs in my code ♪♫♪♫
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#58171 - 10/06/21 11:44 AM Re: ERROR: I1030 : Error moving index file to .... [Re: 2Rg]
2Rg OL Newbie Registered: 10/06/21 Posts: 3 Loc: FRANCE	I have opened an incident "Support Incident #191165".
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