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#58143 - 09/23/21 11:21 PM ERROR: PTK0215
rach Offline
OL Newbie

Registered: 05/06/19
Posts: 2
Hi all , i got the below error message when trying to get QR code embedded to the pdf document. This issue happens intermittently.

any idea what could be the issue to this?

Error Message:
ERROR: PTK0215 : Error evaluating resource type for C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\6.tmp\SPL_010BAJ15JEGV089.pdf: Error converting file: A file could not be opened.. with line showPDF(&current.datafilename,&current.metadatapage,0,0)
ERROR: W3001 : Error while executing plugin: An error occurred while producing the PostScript job.
ERROR: Create PDF: W1603 : Plugin failed - 15:43:10 (elapsed time: 00:00:00:453)

Thanks in advance

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#58158 - 09/29/21 07:35 AM Re: ERROR: PTK0215 [Re: rach]
Philippe F. Offline
OL Expert

Registered: 09/06/00
Posts: 1984
Loc: Objectif Lune, Montreal, Qc
Looks like either the file is not a pdf or it is already being opened by something else. Antivirus software can sometimes cause that, in which case you should whitelist the Workflow work directories so they don't get scanned.
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#58163 - 10/04/21 08:53 PM Re: ERROR: PTK0215 [Re: Philippe F.]
rach Offline
OL Newbie

Registered: 05/06/19
Posts: 2
Hi Philippe,

Thanks for the replying. We did exclusion on AntiVirus already however issue still persist.

Now we got a new error:
Error: ERROR: W3001 : Error while executing plugin: W3671 : Move file C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\7.tmp\tmp010BDVODKRM1K28FDF8A6B.pdf to C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Watch\Spool\7.tmp\spl010BDVODGHK0F25FDF879C.dat failed: Error code 14007: The requested lookup key was not found in any active activation context.

What could be the cause to this ?

Thanks

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#58164 - 10/05/21 11:24 AM Re: ERROR: PTK0215 [Re: rach]
jim3108 Online   content
OL Expert

Registered: 04/19/10
Posts: 316
Loc: London, UK
Phil,

I'm also seeing this recently:
Quote:
ERROR: 10:01:49.962 [0000] Could not process resubmit file "C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Resubmit\SendEmail\stp22679C0.dat" in Process SendEmail: Error copying resubmit data file: Error code 14007: The requested lookup key was not found in any active activation context.

Any ideas?

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#58165 - 10/05/21 11:58 AM Re: ERROR: PTK0215 [Re: rach]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 681
Loc: Québec, Canada
I have open a ticket with our R&D department (ref.: TS-6177) as I also get the Error code 14007: The requested lookup key was not found in any active activation context..
Unfortunately, in my case, it is intermittent, even when resubitting the exact same file.

If any of you can reproduce it at will, please open a technical support ticket via our website.
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#58166 - 10/05/21 12:18 PM Re: ERROR: PTK0215 [Re: rach]
jim3108 Online   content
OL Expert

Registered: 04/19/10
Posts: 316
Loc: London, UK
Jean-Cédric,

Thank you for confirming this. I cannot replicate the issue reliably.

I suspect something in a recent update or something in Windows environment has caused a compatibility issue. I did read somewhere it could occur when CoCreateInstance is invoked.

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#58181 - 10/27/21 09:26 AM Re: ERROR: PTK0215 [Re: rach]
Jean-Cédric Offline
OL Expert

Registered: 10/03/16
Posts: 681
Loc: Québec, Canada
This issue has been fixed on our side by adding the C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Spool in the white list of our antivirus.

Information about antivirus can be found on our online help.

Basically we discover that even if the antivirus wasn't locking or deleting any files, its interaction with the files while scanning them caused some plugins to be unable to close said files.

Hope that helps you.
_________________________
♪♫♪♫
99 frigging bugs in my code
99 frigging bugs
Take one down
Code around
127 frigging bugs in my code
♪♫♪♫

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#58183 - 10/28/21 05:59 AM Re: ERROR: PTK0215 [Re: rach]
jim3108 Online   content
OL Expert

Registered: 04/19/10
Posts: 316
Loc: London, UK
Thank you.

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