Hi Badenk,

Can you let us know what the operating system is and what is the font type?(TrueType, OpenType, Type1(PS))

There has been known cases of open type fonts not showing in the output if they were used only in user defined fields of a template. We also saw possible intermittent problems with custom fonts missing in the output under windows server 2008 R2 64bit. However those issues should not occur anymore under 7.1.3. What are the PSM and PSW versions you are running?

Please let us know the details.