That's certainly an odd issue... Are you getting this issue only when you print? If you do Save AS PDF instead, are you getting the same problem on the PDF files?

If you only get this on the printer, then have you tried using a different driver? What about printing to a different printer? Are you getting the same issue on another printer?

In your PrintShop Mail document itself, are you using PDF files, like a pdf background? If so, try removing it(just as a test)... does the problem still occur without the pdf?

These are things you could start with. Let us know how it goes!

Raphaƫl Lalonde Lefebvre