This is an issue when the Alambic.exe (PPAlambic) instance gets corrupted in memory. Once that happens, any other PDF process through that instance will give the same error. It needs to be killed (thus, working after a reboot).

The file that were sent in the error folder of PlanetPress Image (C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\error) can now be drop back in the In folder of PlanetPress Image (C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\In) and should process normally.

If that happens often, I suggest you open a technical support call at 1-866-348-5863 or through our website.