You guys are funny. ;-)

The problem has been traced to the DiskCleanup scheduled task. It is supposed to clean up files and folders from the Temp folders (user and system) that are not in use and that are at least 7 days old (by default; the value is configurable).

For some reason, some installs of Windows 10 1709 (Fall Creators Update), but not all of them, delete everything immediately, causing ppalmbic.exe to lose its temp folder, which it (wrongly) assumes is always there.

The taskkill trick works because it triggers a restart of the ppalmbic.exe process, thus recreating its temp folder.

As of this writing, we don't know what introduced this new behavior in Windows 10 1709 or why it only happens on some systems and others not.

However, the problem is fixed in the coming release of Connect. A patch should also be made available shortly for both PlanetPress 7.6 and Connect 1.7/1.8.

Edited by Yannick Fortin (03/08/18 01:54 PM)
Yannick Fortin, Team OL