Greg. Look at the version of the file ppalmbic.exe. It is in
C:\Program Files (x86)\Common Files\Objectif Lune\PlanetPress Suite 7\PSRIP
it should be 3.4.3.42. If it is NOT, then you do not have the patch for the fix for this issue.
please email me privately and i can give you the file that i have.
sellersdp1@gmail.com