I1007 - Undefined error - Objectif Lune Tech Support Self Help

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#41914 - 01/14/13 10:54 AM

I1007 - Undefined error

Carl Vincent Offline

OL Newbie

Registered: 12/22/10
Posts: 30
Loc: Varennes

Can someboby help me to find what can cause this error...

Code:

REQST: PPImage Request - 09:45:12

INFO:  Processing file C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\QueuedJobs\BB03ECD4.ps
DEBUG: Reading job options from input file
DEBUG: Watch Process Name : Reprise
INFO:  Starting conversion...
INFO:  Initializing PlanetPress Alambic...
INFO:  Distilling file to W5ABIV200497.pdf...
DEBUG: %%[ Error: undefined; OffendingCommand: Nom ]%%
DEBUG: %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
DEBUG: %%[ Warning: PostScript error. No PDF file produced. ] %%
ERROR: I1007 : Error while converting to PDF : Error converting file: undefined
ERROR: I1005 : Error while processing job; moving file to error folder: BB03ECD4.ps

REQST: End time: 09:45:12 (elapsed time: 00:00:00:378)

DEBUG: Adding job to queue: C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\QueuedJobs\BB041FA7.ps

This happen very too often since I swith document to "Optimized Post-script"

I'm on 7.5
Thanks.

_________________________
Carl Vincent
Analyste-programmeur (Service de la paie)
Centre d'Information Rx Ltée. / Le Groupe Jean Coutu (PJC) inc
Téléphone : (450) 463-1890 ext: 3464
Courriel : cvincent@jeancoutu.com

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#41917 - 01/14/13 11:28 AM Re: I1007 - Undefined error [Re: Carl Vincent]
Raphael Lalonde Lefebvre OL Expert Registered: 10/14/05 Posts: 4956 Loc: Objectif Lune Montreal	Carl, "Nom" is most likely a variable or a resource present in your form that seems to be causing issues. However, it will require us to see your form to understand exactly what's happening, as there is a lot of possibilities. Therefore, I suggest that you open a technical support issue. You can call 1-866-348-5863, or use the web page: http://www.objectiflune.com/OL/en-CA/Support/ReportIssue/PlanetPressSuite.aspx Regards, Raphaël Lalonde Lefebvre
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#41921 - 01/14/13 03:39 PM Re: I1007 - Undefined error [Re: Raphael Lalonde Lefebvre]
Carl Vincent OL Newbie Registered: 12/22/10 Posts: 30 Loc: Varennes	Oh my apologize. This one is not suppose to be. The real error was : DEBUG: %%[ Warning: Empty job. No PDF file produced. ] %% But i reprocess the .ps file and it's work. _________________________ Carl Vincent Analyste-programmeur (Service de la paie) Centre d'Information Rx Ltée. / Le Groupe Jean Coutu (PJC) inc Téléphone : (450) 463-1890 ext: 3464 Courriel : cvincent@jeancoutu.com
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#41922 - 01/14/13 04:11 PM Re: I1007 - Undefined error [Re: Carl Vincent]
Raphael Lalonde Lefebvre OL Expert Registered: 10/14/05 Posts: 4956 Loc: Objectif Lune Montreal	Ah, well, this one means just that: the pdf file was empty, and therefore wasn't produced since it has 0 pages. A 0 pages pdf file could have various causes, the most common one being some page conditions that would all be evaluated to False for some reason, thus producing an entirely empty job. This could happen if data has moved, and information that was supposed to be at one place is now on a different line. Of course, that's one example, there could be other causes. You say that it started happening ever since you switched to Optimized PostScript. That's a bit odd, though perhaps the data isn't emulated correctly in Optimized PostScript... Do a test: take the latest data file that has failed, open your form in PlanetPress Design and load that data file. Then preview in both Printer Centric and Optimized PostScript, and see if you get an error, or a different result with one mode or another. Regards, Raphaël Lalonde-Lefebvre
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