Hello everyone,

Due to our company will plan to do windows server OS upgrade in the current working planetpress VM server, so I have some questions want to clarify before start.

Our current working planetpress environment:
(Windows server 2008R2 64bit and planetpress suite 7.5.3.8067)

In one day before, I already got the answer from here that the latest version of planetpress is 7.6.2.9999 and it can support in Windows server 2016, so if we plan to upgrade Windows server 2016, we also need to upgrade our planetpress to 7.6.2.999.

Question is which one should we do upgrade first ? Windows server OS or planetpress ?

For planetpress upgrade, should we uninstall the planetpress and then reinstall new version or we simply run the update from "/Tools/check for updates/Update Manager/install button" ?

Do we need to fill in a licensed transfer form ?
Do we need to get a new activation code ?

On the other hands, when do we need to fill in a licensed transfer form and request a new activation code ?

Sorry to ask so many questions !

Thanks,
Regards,
Andy

Question is which one should we do upgrade first ? Windows server OS or planetpress ?
You should do the OS first.

For planetpress upgrade, should we uninstall the planetpress and then reinstall new version or we simply run the update from "/Tools/check for updates/Update Manager/install button" ?
Simply run the Objectif Lune Update Client and choose Install. You should always back up your server prior to any upgrade, in case of issues (not that we foresee any ).


Do we need to fill in a licensed transfer form ? Only if the magic number assigned to the machine changes. If you are migrating to a different server, it will change. Some major upgrade of the OS could have that effect as well so, when you restart your Workflow, after the OS upgrade, if it shows that the license has expired, you will need the transfer form. In that case, contact our Customer Care and they will explain all this to you as well as providing you with the proper form.

Do we need to get a new activation code ?
The answer is the same as the previous one.

On the other hands, when do we need to fill in a licensed transfer form and request a new activation code ?
The answer is the same as the previous one.

Hello Jean-Cédric,

Many thanks quick reply on my questions !

Sorry, you say that simply run the "Objectif Lune Update Client" and choose "Install", so where can I find the "Objectif Lune Update Client" ?

Thanks,
Best Regards,
Andy

Look in your list of programs under Objectif Lune, it should show there. Or type in update in your Windows search option.